Here is some general information about our business to help you decide if you want to seek our advice.
We operate as a Financial Advice Provider, Future Matters limited (FSP762214) under a current license issued by the Financial Markets Authority in the name of NZ Financial Services Group Limited (FSP286965)
There are no conditions attached to this license on the advice that may be given.
Our Advice and Product Providers
We provide advice to our clients about home loan products.
We only provide advice about products from certain providers, these are ANZ Bank, ASB Bank, BNZ Bank, Westpac, FMT, SBS, Sovereign, Co-op Bank, TSB, ASAP, Avanti Finance, Basecorp Finance, Cressida Capital, DBR, Heartland Bank, Liberty, Prospa, Resimac, Southern Cross, Select, XE Money Transfer.
On settlement of a loan, we usually receive a commission from the applicable product provider. The commission is generally of an upfront nature but may also include a renewal or trail commission. We also receive a ﬁxed rate roll-over fee from some product providers if we assist in reﬁnancing your loan.
This commission is used to remunerate the ﬁnancial adviser that provides the advice, and to pay the expenses associated with running our business including any rent, staff costs, and IT resources. From this commission, we also pay NZ Financial Services Group Limited for services they provide to us in connection with our authorisation under their license from the Financial Markets Authority.
We take steps to ensure that the receipt of commissions does not inﬂuence the advice we give to you and that our advisers prioritise your interests by recommending the best product for your purpose regardless of the type and amount of commission we or they may receive. We do this by:
This schedule is contained within each Financial Adviser’s personalised Disclosure Guide. A Financial Adviser will provide you with more information about commissions during the advice process.
Fees And Expenses
Generally, we don’t charge you any fee for the advice and transactional solutions that we provide to you. This is possible because, on settlement of a mortgage, we usually receive a commission from the applicable product provider as described above. There are two exceptions to this general position which are explained below.
We may charge you a one-off fee in the following situations:
(a) No commission: If you request that we provide services in relation to a product or service and we do not receive a commission. Any such fee would be agreed upon and authorised by you in writing before we complete the services and would be based on an estimate of the time spent providing the advice.
This may arise in the rare event that you request that we provide Services in relation to either a product that is offered by a provider that we do not hold accreditation with or a product that is outside our usual arrangements with our product providers.
(b) Repayment of commission: If a product or service provider requires that we repay commission within 27 months of settlement of your mortgage or issuance of your risk insurance policy. Any such fee would be no more than $2,500 (plus GST) and would be calculated based on a rate of $250 (plus GST) per hour of the ﬁnancial adviser’s time spent providing services to you in connection with the applicable mortgage or insurance. The fee charged will not exceed the amount of commission clawed back from the lender.
Should we need to charge you a fee, you will be invoiced and will be given 30 days to make payment.
Conﬂicts Of Interest
If there are any conﬂicts of interest apart from commission that could potentially inﬂuence the advice that we give, these will be shown in your Financial Adviser’s Disclosure Guide
If you have a complaint about our service, you need to tell us about it. You can contact our internal complaints service by phoning us on 0272 751 555 or emailing us at firstname.lastname@example.org with the heading Complaint – Oliver Broomfield.
Please set out the nature of your complaint, and the resolution you are seeking. We will acknowledge receipt of this within 24 hours. We will then record your complaint in our Complaints Register and notify our Licence Holder. We may want to meet with you to better understand your issues.
We will then investigate your complaint and provide a response to you within 7 working days of receiving your complaint. If we need more time to investigate your complaint, we’ll let you know.
If we cannot agree on a resolution, you can refer your complaint to our external dispute resolution service. This service is independent and will cost you nothing and will assist us to resolve things with you.
Details of this service are:
Financial Services Complaints Limited
Phone: 0800 347 257
Anyone within our business giving advice is bound by and supports the duties set out in the Financial Markets Conduct Act 2013. These duties are:
– Meet the standards of competence, knowledge, and skill and the standards of ethical behavior, conduct, and client care set out in the Code of Professional Conduct for Financial Advice Providers.
– Give priority to your interests.
– Exercise care, diligence, and skill.